Write product and API documentation and UI microcopy for leading provider of digital trust.

Designed, wrote, and coded web-based training for academic and corporate clients including professional development courses delivered in partnership with IATA, the trade association of the world's largest airlines. Developed interactive practice and assessment tools using HTML5/CSS plus Javascript. Wrote website copy and online documentation for marketing purposes and to support existing customers.

Authored and oversaw development of online courses for internal training of both proprietary sales tools and global reservations systems at this large corporate travel agency with over 18,000 employees. Worked closely with Learning and Performance team to design and write new training for LMS delivery including customized pre-assessment based lesson plans and adaptive market-specific content.

Designed, deployed and managed cloud-based web hosting environments for corporate clients including Sony Mobile (tie-in for Superbowl commercial), Tabasco, and Panera Bread. Provided general Linux server and Cisco network support for clients including Red Hour Films, Tri-Modal, Giumarra, and the Los Angeles Chamber of Commerce.

Wrote and programmed simulation-based training for the tech industry including courses in Linux, Cisco Networking, Telecom, and Cybersecurity used in academic settings. Wrote custom web-based lessons for internal sales and IT tools used by corporate clients including American Express.

Leader of corporate network operations team for this digital marketing agency with over 400 employees. Monitored network operations and security, and designed and built out new Cisco-based networks at San Francisco corporate HQ as well as NYC, Toronto, Detroit, and Singapore branch offices.